Daphne Mintz
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Profile

Master of Science in HCI completed at Iowa State University, August 2016.

Professional experience includes key tasks for designing user-centered experiences (personas, user flows, wire frames, low and high-fidelity prototypes, and usability testing).

Expertise

Technical Skills

  • Design Thinking
  • User Research
  • UX Design
  • UX Strategy​
  • Agile / Scrum Methodology
  • ​Product Design
  • Roadmap / Backlog Management
  • Adobe Illustrator / Adobe InDesign
  • Axure
  • Balsamiq / Visio / Omnigraffle
  • Jira / Confluence
  • MAMP​

Education

MASTER OF SCIENCE                AUG 2016
IOWA STATE UNIVERSITY 
Human Computer Interaction

GRADUATE CERTIFICATE         MAY 2014
IOWA STATE UNIVERSITY
Human Computer Interaction

BACHELOR OF ARTS                  MAY 1996
GEORGIA STATE UNIVERSITY 
English, concentration in Creative Writing

Experience

OFFERING MANAGER APR 2016 - PRESENT
IBM CLOUD VIDEO. IBM Cloud Video provides support for live and on-demand streaming through a robust set of solutions that streamline multi-screen video preparation, delivery, and catalog and subscriber management.
As an Offering Manager in the Media Portfolio sector, I apply Design Thinking principles to strategically grow OTT solutions.
User research-specific tasks include:
  • Conduct Design Thinking workshops with customers and users
  • Engage sponsor users to develop and refine low-to-high fidelity prototypes through iterative process
  • Manage UX strategy roadmap

PRODUCT MANAGER AUG 2013 - MAR 2016
CLEARLEAP, INC. Prior to acquisition by IBM, December, 2015, Clearleap supported a multiscreen platform for OTT content owners. Responsibilities included competitive analysis, partner vetting, product requirements, UX design, roadmap, and backlog for the Catalog and Subscriber Management offerings.
  • Catalog – Marketing Manager product to curate all aspects of the consumer user experience, including promoting content, artwork, and navigation 
  • Subscriber Management – Finance and Customer Service portal for managing user accounts, discount campaigns, user devices, and video streaming
Led UX initiatives to simplify daily tasks for users of the Clearleap Platform and to prevent / reduce scalability issues and technical limitations.

TECHNICAL WRITER AUG 2008 - AUG 2013
CISCO SYSTEMS The Cisco Lawrenceville campus is home to the Service Provider Video Technology Group. Primarily, I project managed multiple programs which deployed 15 releases in a single year while also designing and documenting publications for hardware and software products. As a team lead with significant software design experience, I was responsible for helping my peers transition the design approach for communication products from traditional online publication design  to interactive user interfaces.

STAFF IT PROGRAM MANAGER APR 2007 - AUG 2008
CISCO SYSTEMS I was responsible for planning and delivery of all IT projects supporting the Subscriber and Operations Business Units for the Service Provider Video Technology Group , including the initiative to automate digital security key production for high volume subscriber products.

SENIOR BUSINESS ANALYST MAR 2005 - APR 2007
DATASCAN TECHNOLOGIES Datascan is a software development arm of JM Family Enterprises that provides floorplan financing and risk management systems to financial institutions. 
​
As a Business Analyst on an Agile scrum team, I developed user interface and system requirements for financial industry software applications specializing in floorplan management.

APPLICATION ARCHITECT JUL 2000 - MAR 2005
ACCENTURE / BELLSOUTH CUSTOMER TECHNOLOGIES, INC. The BellSouth-Accenture Sourcing Arrangement (BASA) augmented BellSouth software development teams to expedite the deployment of web applications for Enterprise, Small Business, and Residential customers. 

In this role I managed a cross-functional team for the BellSouth Bandwidth Management Applications that support the vertical services offered via the BellSouth network. I also had assignments where I performed duties typical of a program manager, operations manager, and release manager positions. I performed duties typical of project manager, business analyst, and test manager positions. Projects included billing, ordering, customer care, and trouble ticket entry software applications.
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